Every cora mat we sell is woven to order — nothing is kept pre-made in a warehouse. Because of that, our returns policy is narrower than a typical off-the-shelf store’s, and this page explains exactly what is and isn’t covered.
Made-to-order items
Since weaving begins only once an order is placed, we’re unable to accept returns or exchanges for a change of mind, an incorrect size chosen at checkout, or similar reasons. Please check the size (6×3 ft or 6×4 ft) and design carefully before ordering — write to us first if you’re unsure which fits your space.
Damage in transit
If your mat arrives damaged or defective, we will replace or refund it. Please email us at aalankaarstudios@gmail.com within 48 hours of delivery with:
- Your order number
- Photos of the damage, including the packaging it arrived in
We’ll get back to you with next steps — usually a replacement mat, woven fresh, or a full refund if a replacement isn’t possible in time.
Cancellations
An order can be cancelled for a full refund only before weaving has started. Once your mat is on the loom, it can no longer be cancelled, since the materials and the weaver’s time are already committed to it.
Refunds
Approved refunds are processed back to your original payment method within 5–7 working days of approval.
Questions
Reach us at aalankaarstudios@gmail.com or +91 90253 00265 (WhatsApp) for anything not covered above.